Privacy Policy and Data Protection

Welcome to SVC Agency. We believe that protecting user privacy and maintaining the confidentiality of their personal data is one of our top priorities. This privacy policy has been prepared to clarify how information is collected, used, and protected when using our website or when registering and working via the Salsa App and other live streaming apps like Cafe and SuperLive. We are also committed to implementing the best security practices to ensure a safe and reliable experience for all users.

This policy applies to all website visitors and users who download the Salsa app or register to work via the Salsa App or communicate with SVC Agency. Your continued use of the site or our services constitutes acceptance of what is stated in this policy.

1. The Data We Collect

We only collect the data necessary to provide our services, link your account with the agency, and provide necessary technical support. The information that may be collected includes the following:

Account Identification Number (ID) inside the Salsa app to link the account to the agency.
Phone number or communication method when contacting us via WhatsApp or official channels.
A copy of your ID or a personal photo (selfie) when needed to complete identity verification procedures according to app requirements.
Some technical data such as device type, operating system, browser type, and IP address to improve site performance and user experience.
Correspondence between you and the support team to track your requests and improve service quality.

2. How We Use the Data

The information we collect is used solely for purposes related to providing the agency's services and enhancing the user experience. These uses include the following:

Activating and linking your account inside Salsa Chat with SVC Agency.
Providing technical support and answering inquiries related to registration or using the app.
Helping you start working via live streaming or video calls.
Sending notifications related to app updates, services, or usage policies.
Improving site quality and analyzing performance to develop the user experience.
Assisting in directing users to official withdrawal methods within the app without asking for any banking data outside official channels.

3. Identity Verification

Some registration procedures in the Salsa app may require user identity verification according to the app's or agency's requirements. In this case, documents are used only for the purpose of verifying eligibility and correctly linking the account.

The ID photo and selfie are used solely to complete the verification process.
After completing the verification, the photos are deleted and are not permanently retained.
These photos are not used for any advertising or commercial purposes, nor are they shared with unauthorized parties.

4. Data Protection and Information Security

We adopt appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or loss. These measures include:

Restricting data access only to authorized personnel.
Using appropriate protection methods during information exchange.
Reviewing security procedures periodically to improve the level of protection.
Not sharing data except when there is an operational or legal necessity.

Despite our keenness to apply the highest security standards, it cannot be guaranteed that any electronic system is 100% protected. Therefore, we continuously work on developing protection methods and reducing potential risks.

5. Sharing Data with Third Parties

We do not sell, rent, or share user data with any advertising or commercial parties. Some information may only be shared in the following cases:

Linking the Account Identification Number (ID) with the official app management when needed.
Complying with regulations and laws or executing an official request issued by a competent authority.
Protecting the rights of the agency or users, or preventing fraud and abuse.

6. Data Retention

We only retain the data necessary to provide services and continue communication with users. It is retained throughout your use of the agency's services or until it is no longer needed, after which it is deleted or destroyed according to standard procedures.

7. User Rights

As a user of our services, you have a set of rights concerning your personal data, which include:

Requesting to know what data we hold about you.
Requesting correction or update of any inaccurate data.
Requesting deletion of your data when there is no longer a need to retain it.
Requesting a halt to data processing in certain cases permitted by law.
Contacting us to inquire about any use related to your personal data.

8. Cookies and External Services

The site may use cookies or performance analysis tools to improve user experience and measure site performance. The site may also contain external links to download the Salsa app or access official app stores.

These sites and services are subject to independent privacy policies, so we always recommend reviewing their privacy policies before using them.

9. Updating the Privacy Policy

We may update the privacy policy from time to time to keep pace with technical or legal developments or when adding new services. Any update will be posted on this page, and your continued use of the site or the agency's services after modifications are published is considered acceptance of the updated version.

10. Contact Us

If you have any questions or inquiries regarding the privacy policy or how your personal data is processed, or if you wish to exercise any of your rights, you can contact the SVC Agency team via the official communication channels provided on the site, and we will get back to you as soon as possible.

We are committed to preserving your privacy and providing a safe environment for everyone who wishes to download the Salsa app, register on Salsa, or start working via live streaming and video calls through SVC Agency.